As we near the release of the Closed Alpha, I figured now would be a good time to let you know how you can already take the first step needed to claim your key(s). If you have backed the game on the Qi Software website, or if you have registered on the Qi site to get your Backer role for the discord server, then you can ignore this post as y’all are good to go. This is meant for people who have backed the game on Kickstarter or Indiegogo and have not already made an account on Qi, as that is where keys will be distributed from.
The steps are as simple as can be:
Register an account on Qi Software using the same email address you used when backing.
Confirm that you can see your backing order on the Orders page.
BOOM, you’re ready to simply sign in to claim your key(s) when we sound the alarms!
Now what’s the point of me making a post about something this simple? Well because sadly, things aren’t always that simple. It’s not an uncommon issue for people to register on the site and not see their order immediately, or only see part of what they ordered. This is usually a pretty simple thing to fix, but the sooner you find out you have this problem, the easier it will be for yourself and us come release.
So here’s what you do if you don’t see your order:
Log out and log back in, then check Orders again. Yes this actually works. Do it two or three times to make absolutely sure.
If you have multiple emails, try changing the email on the Profile page to make sure you didn’t use the wrong one when backing. Try your PayPal email as well. Some people that backed during the Kickstarter era may have actually done so using PayPal on a different website that was up back then. You may have to log out and back in again after changing the email for it to take effect.
Search your emails to find a confirmation of your contribution from Kickstarter/Indiegogo. If you don’t see one, then it’s possible there was a typo in your email when you backed. This is something that can happen when you back as a guest. If this is the case, then unfortunately you’ll need to submit a support ticket to Kickstarter/Indiegogo to fix the order information, which may take a business day or two. Other signs that there was a typo in the email is if you can confirm the payment went through in your bank statements, and if you make an account on Kickstarter/Indiegogo and don’t see it under your Contributions.
If you only see part of your order, what packs did you get? If you got multiples of the same pack and only see one of them, then don’t worry. That’s just a visual bug caused by the way backer data is sent to the site from Kickstarter and Indiegogo, and is something that will be taken care of as part of us straightening up the back-end during the release countdown period.
And that just about covers it. These steps fix 99% of the cases where people can’t see their orders. If for whatever reason this doesn’t work for you, then shoot us a message in the mod mail here in the sub, or an email at firstname.lastname@example.org and we can dive deeper into it to find out what’s going on. Take care everyone, and thanks so much for the patience and support!